Return and refund policy

Return and refund policy

At Teralabs Store, we want you to be satisfied with your purchase. Please read our return and refund policy before placing an order.

Return window

You may request a return within 7 days of receiving your order.

Return conditions

• Items must be unused, unwashed, and in their original packaging.
• Tags, labels, and accessories must be intact.
• Final sale, personalized, hygiene-sensitive, or damaged-by-customer items may not be eligible for return.

Refunds

Approved refunds are processed after inspection. Payment gateway timelines may apply after we initiate the refund.

For questions, contact us at [email protected].